PTDA offers employee training program

July 1, 2011
Improving the customer service skills of employees is now easier and more affordable due to a new training module from the Power Transmission Distributors

Improving the customer service skills of employees is now easier and more affordable due to a new training module from the Power Transmission Distributors Association (PTDA) — Quality Customer Service Workshop: An In-House Employee Development Program. The module is a do-it-yourself workshop to be presented by a company leader to employees in as little as 10 hours. The program includes real-life situations as well as problem-solving exercises. Conveyor belt manufacturer Flexco, Downers Grove, Ill., donated the workshop's original material to the association, which was then tailored to meet the needs of distributors.

The workshop teaches a collaborative approach to customer service, with emphasis on listening and responding in a style most appropriate for each customer. The new training literature comes in a binder and includes a CD and step-by-step facilitator's guide. The CD allows users to customize the program to incorporate their company's information and print out as many copies as needed. A 42-page participant's workbook details specifics about each activity and includes space for notes.

A sample workbook chapter and table of contents are available on the PTDA website for free download. The workshop costs $44.95 for PTDA members and $134.95 for non-members. For more information, visit ptda.org/qualityservice or call (312) 516-2100.

Sponsored Recommendations

Flexible Power and Energy Systems for the Evolving Factory

Aug. 29, 2024
Exploring industrial drives, power supplies, and energy solutions to reduce peak power usage and installation costs, & to promote overall system efficiency

Timber Recanting with SEW-EURODRIVE!

Aug. 29, 2024
SEW-EURODRIVE's VFDs and gearmotors enhance timber resawing by delivering precise, efficient cuts while reducing equipment stress. Upgrade your sawmill to improve safety, yield...

Advancing Automation with Linear Motors and Electric Cylinders

Aug. 28, 2024
With SEW‑EURODRIVE, you get first-class linear motors for applications that require direct translational movement.

Gear Up for the Toughest Jobs!

Aug. 28, 2024
Check out SEW-EURODRIVEs heavy-duty gear units, built to power through mining, cement, and steel challenges with ease!

Voice your opinion!

To join the conversation, and become an exclusive member of Machine Design, create an account today!